Information Security & Compliance
Answerr is built security-first. This page summarizes how we protect customer data, govern access, and support the compliance requirements of higher education and enterprise organizations. For certifications, policies, and technical questionnaires, visit our Trust Center.
Last updated: August 7, 2026
Executive Summary
Security and privacy are designed into Answerr’s architecture—not bolted on after launch.
- Security-first product and infrastructure decisions across the platform
- Enterprise-grade encryption for data in transit and at rest
- Support for institutional and enterprise frameworks including SOC 2 Type II, ISO 27001, FERPA, GDPR, and HIPAA
- Strict access controls, least privilege, and SAML SSO for organizations
- Customer and institutional data is never used to train external AI models
- Audit trails, admin controls, and governed access to frontier AI models
- Incident response readiness and continuous monitoring practices
- Public Trust Center for security documentation and questionnaires
Governance & security standards
We maintain policies and controls aligned with how universities and enterprises evaluate vendors.
- SOC 2 Type II controls covering security, availability, and confidentiality
- ISO 27001-aligned information security management practices
- Documented policies for access control, acceptable use, and data handling
- Periodic risk assessment and mitigation planning
- Alignment with NIST AI Risk Management Framework principles for responsible AI use
Data & infrastructure security
Platform data is protected with modern cryptographic and network controls.
- Encryption at rest using industry-standard algorithms (AES-256 class)
- Encryption in transit using TLS 1.2+
- Cloud infrastructure hosted with major providers and network isolation controls
- Firewalls, private networking, and continuous monitoring of production systems
- Backups and recovery procedures to support availability objectives
Application security
We treat the application lifecycle as part of our security program.
- Secure development practices including code review and automated testing
- Dependency and vulnerability scanning as part of release workflows
- Third-party penetration testing on a recurring cadence
- Patch and remediation processes prioritized by severity
Privacy & compliance
Answerr is designed to support the privacy and education-compliance needs of our customers.
- FERPA-aligned controls for education customers handling student education records
- GDPR and CCPA support for applicable personal data rights and processing requirements
- HIPAA-oriented controls for customers that require them; BAAs available where applicable
- Data Processing Addendum (DPA) available for enterprise and institutional agreements
- Administrative, physical, and technical safeguards appropriate to the data we process
Personnel & awareness
People with access to systems and data are held to clear security expectations.
- Background checks for employees where permitted by law and role requirements
- Mandatory security and privacy awareness training
- Least-privilege access to production systems and customer data
- Phishing awareness and simulated exercises as part of the security program
Access control
Access to Answerr systems and customer environments is authenticated, authorized, and reviewable.
- Multi-factor authentication for privileged and production access
- Role-based access control (RBAC) within the product and internal systems
- SAML SSO for institutional and enterprise identity providers
- Regular access reviews and timely revocation when roles change
Incident management
We maintain procedures to detect, contain, and communicate security incidents.
- Defined incident response runbooks for security and availability events
- Monitoring and alerting on production systems
- Customer notification practices consistent with contractual and legal obligations
- Post-incident review to improve controls and response quality
Business continuity & disaster recovery
Availability planning is part of how we operate the platform.
- Regular backups of critical systems and data
- Documented recovery procedures and redundancy where appropriate
- Periodic testing of recovery assumptions
- Status visibility via operational monitoring (see footer system status)
Third-party & subprocessor risk
Vendors that process data on our behalf are reviewed as part of our security program.
- Security and privacy due diligence on material subprocessors
- Contractual security and confidentiality requirements with vendors
- Ongoing review of critical infrastructure and AI model providers
- Subprocessor details available through the Trust Center and enterprise agreements
Contact
For security questionnaires, vulnerability reports, DPA or BAA requests, or procurement reviews, contact us or use the Trust Center.
- Security & compliance inquiries: tech@answerr.ai
- Book a security review or demo via Book a Demo
- Explore certifications and documents in the Trust Center
Email tech@answerr.ai or visit the Trust Center.