Terms of Service

Answer Labs Inc. (doing business as Answerr), 131 Continental Drive, Suite 305, Newark, DE 19713, New Castle County, Delaware, USA.

0. How to read these Terms

Answerr serves different kinds of customers, and these Terms apply differently depending on which you are.

Order of precedence. If you are an Institutional Customer with a signed Order Form or Master Services Agreement, the order of precedence is: (1) the Order Form, (2) the Master Services Agreement, (3) the Data Processing Addendum, (4) these Terms. For everyone else, these Terms, together with the Privacy Policy, form the entire agreement.

1. Definitions

“Answerr,” “we,” “us,” “our” means Answer Labs Inc., a Delaware corporation.

“AIQ™” or “AIQ Credential” means Answerr’s credential attesting to how an individual works with AI, issued on the basis of a behavioral assessment scored against the SLPT dimensions. AIQ is a credential, not an aptitude score and not a measure of general ability.

“Assessment Content” means prompts, tasks, scenarios, scoring rubrics, calibration data, item banks, and related materials used to administer an AIQ assessment.

“Assessment Result” means the dimension-level results and any composite value produced by Answerr’s scoring pipeline from a Subject’s assessment responses, on the basis of which an AIQ Credential is issued.

“Customer Data” means data submitted to or generated within the Platform by or on behalf of an Institutional Customer or its Authorized Users, including Inputs, Outputs, assessment responses, and Assessment Results.

“Inputs” means text, files, prompts, and other content submitted to the Platform.

“Model Provider” means a third-party provider of AI models that Answerr engages as a subprocessor to generate Outputs.

“Order Form” means a written ordering document signed by both parties that identifies the modules, volume, term, and fees for an Institutional Customer’s subscription and incorporates these Terms or a Master Services Agreement by reference. A signed quote, pilot agreement, statement of work, or equivalent purchase document serves the same function and is treated as an Order Form under these Terms.

“Outputs” means content returned by an AI model in response to Inputs.

“Platform” or “Service” means Answerr’s hosted software and all modules described in Section 2, including any successor or renamed modules.

“SLPT” means the Structured Learning Performance Taxonomy, the open measurement standard published by Answerr and its collaborators under the Apache License 2.0.

“Subject” means the individual being assessed.

2. What the Service Is

Answerr provides an AI governance, measurement, and credentialing platform. Depending on your plan, the Service may include:

• Answerr Workspace. A multi-model interface providing access to third-party large language models through a single account, with institutional provisioning and controls.
• Governance and Provenance Dashboard. Administrative visibility into AI usage across an institution or organization, including usage analytics, model selection records, and provenance metadata.
• AIQ™ Assessment. A behavioral assessment measuring how a person works with AI, administered either as a longitudinal measurement across a term or program or as a single session. Responses are scored by an automated pipeline against the SLPT dimensions to produce an Assessment Result.
• Answerr Certify. Issuance, hosting, and third-party verification of AIQ Credentials.
• LMS Integration. Integration with learning management systems via LTI 1.3 and related standards, including roster sync and grade passback where enabled by the institution.

Changes to the Service. We may add, modify, or discontinue features. We will not materially degrade a paid feature during a paid term without providing notice and, for Institutional Customers, a reasonable remedy consistent with the applicable agreement.

3. Eligibility and Accounts

a. Minimum age. You must be at least 16 years old to use the Service. The Service is not directed to children under 13 and we do not knowingly collect their personal information. Institutional Customers must not provision accounts for individuals under 16 without a separate written agreement addressing applicable children’s privacy law.

b. Institutional provisioning. Institutional Customers are responsible for who they provision, for deprovisioning promptly on separation, and for ensuring their Authorized Users are permitted to use the Service under the institution’s own policies.

c. Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@answerr.ai, with “Security” in the subject line, of any suspected unauthorized access.

d. One person, one account. Accounts are personal to the individual. You may not share, sell, transfer, or allow another person to use your account. This is enforced strictly in assessment contexts (see Section 6).

4. Fees, Credits, and Billing

4.1 Institutional Customers

Fees, payment terms, invoicing, term length, and renewal are governed by your Order Form. Where the Order Form is silent: fees are invoiced annually in advance, due net thirty (30) days, and are non-refundable except as expressly stated in the Order Form. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, and similar taxes, excluding taxes on our income.

Pilot fees credited toward a subsequent term are credited only if the subsequent agreement is executed within the window stated in the pilot Order Form.

4.2 Individual Users and credit-based plans

a. Credits. Certain plans operate on a credit system. Credits are consumed at different rates depending on the AI model selected, the length of the request, and the feature used. Current consumption rates are published in-product and may change on notice.

b. Credits are not currency. Credits have no cash value, are not redeemable for money, are not transferable, and are not property. Unused credits expire at the end of the billing period in which they were issued unless the plan expressly states otherwise. Cancellation forfeits unused credits at the end of the then-current period.

c. Automatic renewal. Subscriptions renew automatically at the then-current price using the payment method on file until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.

d. Refunds. Fees are non-refundable. If you request a refund within seventy-two (72) hours of an initial purchase and have consumed less than twenty percent (20%) of that period’s credits, we will review the request and may issue a refund at our discretion. Refunds are not available for renewals.

e. Price changes. We may change pricing, plan structures, or credit consumption rates. Changes take effect at your next renewal, with at least thirty (30) days’ advance notice for annual plans and fourteen (14) days for monthly plans. Your continued use after the effective date constitutes acceptance; if you do not accept, cancel before renewal.

f. Chargebacks. If you initiate a chargeback rather than contacting us first, we may suspend your account and recover any fees assessed by card networks or processors.

g. Fair use. Plans described as unlimited or high-volume remain subject to a fair-use ceiling published in-product. We may throttle or require an upgrade for usage that materially exceeds typical use for your plan.

5. Acceptable Use

You may not, and may not permit anyone to:

• Use the Service for any unlawful purpose or in violation of any applicable AI, employment, education, privacy, or export law.
• Submit protected health information subject to HIPAA, payment card data subject to PCI DSS, government-classified information, or other data requiring safeguards we have not agreed to in writing. Answerr maintains an information security program aligned to the HIPAA Security Rule, but the Service is not offered as a HIPAA-regulated service and Answerr does not act as a Business Associate unless expressly agreed in a signed Business Associate Agreement. This restriction exists in part because Inputs are transmitted to Model Providers, which are not Business Associates.
• Attempt to identify individuals from aggregated or de-identified data.
• Reverse engineer, decompile, or attempt to derive the Platform’s source code, model prompts, scoring logic, calibration constants, or item banks, except to the extent this restriction is unenforceable under applicable law.
• Use the Service to train, fine-tune, distill, or benchmark a competing model, assessment, or credentialing system.
• Access the Service through automated means (scrapers, bots, headless browsers) except through documented APIs.
• Circumvent rate limits, credit metering, seat limits, or access controls.
• Upload malware, or interfere with the integrity or performance of the Service.
• Use Outputs in a way that misrepresents AI-generated content as human-authored where disclosure is legally or institutionally required.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted in an Order Form.

We may suspend access immediately, without notice, where continued access presents a security risk, a legal risk, or an ongoing threat to assessment integrity. Otherwise we will provide notice and an opportunity to cure where practical.

6. Assessment Integrity

Assessment integrity is fundamental to the reliability of AIQ Credentials. The obligations in this section protect the value of every Credential we issue, including yours.

a. Your obligations as a Subject. When taking an AIQ assessment, you must:

• Complete the assessment yourself, without another person completing any portion of it on your behalf.
• Not use tools, models, or assistance that the assessment instructions prohibit for that session.
• Not record, screenshot, transcribe, reproduce, or distribute Assessment Content.
• Not seek or provide advance access to Assessment Content, including through forums, group chats, question banks, or brokers.
• Not use automation, scripting, remote-control software, or virtual machines to interfere with administration.
• Provide accurate identity information where identity verification is required.

b. Consequences. If we determine, on reasonable evidence, that assessment integrity has been compromised, we may invalidate the Assessment Result, revoke or suspend any AIQ Credential, notify the Institutional Customer that sponsored the assessment, and bar you from future assessments. We may take these steps before an appeal is concluded.

c. Appeals. A Subject whose Assessment Result is invalidated or whose Credential is revoked may appeal in writing to support@answerr.ai, with “Assessment Appeal” in the subject line, within thirty (30) days. We will acknowledge within five (5) business days and respond substantively within thirty (30) days. Appeals are reviewed by someone other than the person who made the initial determination. Where an Institutional Customer made or influenced the determination, we will refer the appeal to that institution and inform you.

d. Retakes. Retake eligibility, waiting periods, and any fees are set out in the assessment instructions or the sponsoring institution’s policy.

7. Session Monitoring and Identity Verification

a. Off by default. Session monitoring features, including camera capture and identity verification, are disabled by default. They may be enabled only by an Institutional Customer, at the campaign level, for that customer’s own assessments.

b. Notice and consent. Where any such feature is enabled, you will be told before the session begins what is captured, why, how long it is retained, and who can access it. You must affirmatively consent before any capture begins.

c. Right to decline. You may decline. If you decline, you may be unable to complete that particular assessment. The sponsoring institution determines whether an alternative is available; Answerr does not.

d. Biometric information. Where a monitoring feature involves the collection of information that constitutes biometric data under applicable law, including the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and the Washington biometric privacy statute, we will obtain separate written consent, disclose our retention and destruction schedule before collection, and will not sell, lease, trade, or otherwise profit from that information.

e. Retention. Captured session media is retained for thirty (30) days and then permanently deleted, unless retained longer for an open integrity investigation or as required by law.

f. Automated signals are not determinations. Automated monitoring signals are indicators, not conclusions. No Credential will be revoked on the basis of an automated flag alone without human review.

8. AIQ™ Credentials and Assessment Results

a. What AIQ measures. An AIQ Credential attests to how an individual works with AI: the judgment, questioning, reasoning, and adaptation they demonstrate in a measured context. It is a record of demonstrated behavior. It is not a measure of intelligence, character, worth, or fixed ability, and it is not a prediction.

b. What an AIQ Credential is not. An AIQ Credential and its underlying Assessment Result: Are not a guarantee of academic performance, job performance, employment, admission, promotion, or any other outcome. Are not a consumer report, and Answerr is not a consumer reporting agency, under the Fair Credit Reporting Act. The Service may not be used to make eligibility determinations for credit, insurance, housing, employment background screening, or any other FCRA-covered purpose. Should not be used as the sole basis for any consequential decision about a person, including any hiring, admission, termination, or advancement decision. Institutional Customers agree to use AIQ Credentials and Assessment Results only as one input among others, subject to meaningful human review.

c. Institutional Customer responsibilities. If you use the Service in connection with hiring, promotion, admission, or academic evaluation, you are responsible for determining which laws apply to your use and for complying with them. Depending on the applicable law and on how you configure and use the Service, you may have obligations as a deployer, employer, decision-maker, or other regulated entity — including under anti-discrimination law, automated employment decision tool laws, state artificial intelligence statutes, and, outside the United States, regimes that classify certain employment and education uses as high-risk. Answerr will cooperate reasonably with your compliance efforts and will provide documentation about the Service that we make generally available, but we do not assume your compliance obligations and do not determine your regulatory classification.

d. Accommodations. Institutional Customers are responsible for identifying and approving reasonable accommodations for Subjects with disabilities. Answerr will support approved accommodations, including extended time and compatible assistive technology, where technically supported. Contact support@answerr.ai with “Accessibility” in the subject line.

e. Credential lifecycle. AIQ Credentials state their issue date, the assessment version, and any expiry. We may revoke a Credential for integrity violations under Section 6, where it was issued in error, or where the underlying assessment is later found to be materially defective. We will notify the holder of any revocation and the reason.

f. Methodology changes. Scoring methodology, calibration, and the underlying model pipeline evolve over time. Assessment Results produced under different specification versions are not necessarily directly comparable. Each Assessment Result and Credential records the specification version under which it was produced.

g. Verification. AIQ Credentials may be verified by third parties through our verification endpoint. Publishing or sharing a Credential is the holder’s choice; verification exposes only the fields the holder has elected to make public.

9. AI Models and Outputs

a. Model Providers are subprocessors, not independent recipients. The Service routes requests to third-party AI models through those providers’ APIs. Model Providers are engaged as subprocessors and process your content on Answerr’s instructions in order to deliver the Service to you, under the terms Answerr has contracted with each provider. They do not receive your content for their own independent purposes.

b. Training and retention. Answerr does not use Customer Data to train its own models. We select Model Providers and contract on terms intended to ensure that content submitted through Answerr is not used to train provider models. Other data-handling terms — in particular retention for abuse monitoring, where some providers offer zero-retention arrangements and others retain content briefly under their own security programs — vary between providers. The position that applies to each Model Provider is described in our Trust Center at https://trust.inc/org_6908e3c1fe011d5b10bca425. Institutional Customers requiring specific commitments, including zero-retention handling or restrictions on which models may be used, should address them in an Order Form or Data Processing Addendum.

c. Availability. Model availability, behavior, and pricing are controlled by the providers and may change or be withdrawn on short notice.

d. Outputs are not reliable by default. AI-generated Outputs may be inaccurate, incomplete, biased, outdated, or fabricated. You are responsible for reviewing and verifying Outputs before relying on them. Do not rely on Outputs for medical, legal, financial, or safety-critical decisions without qualified human review.

e. Similar outputs. Outputs are not unique. Other users may receive identical or similar Outputs for similar Inputs.

f. Provider terms. Your use of a given model is also subject to that provider’s acceptable use policy. We will pass through material provider restrictions where we are required to.

10. Data, Privacy, and Student Records

a. Roles. For Institutional Customers, the institution is the controller (or business) and Answerr is the processor (or service provider) with respect to Customer Data. Our Data Processing Addendum is available on request from support@answerr.ai and, once executed, is incorporated by reference and governs.

b. Ownership. As between the parties, the Institutional Customer or the individual user owns Customer Data, including Inputs. To the extent we hold any rights in Outputs, we assign them to you. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service.

c. FERPA. Where an educational institution subject to the Family Educational Rights and Privacy Act uses the Service to process education records and designates Answerr as a “school official” with a “legitimate educational interest” under 34 C.F.R. § 99.31(a)(1)(i)(B), Answerr will: use those records only to perform the services for which the designation was made, under the institution’s direction; not re-disclose them except as directed by the institution or as permitted by FERPA; and remain subject to the institution’s direct control with respect to their use and maintenance. The scope of any such designation is determined by the institution and confirmed in the applicable agreement.

d. No sale of personal data. We do not sell personal information and do not use student personal information for targeted advertising. We do not use Customer Data to build profiles for any purpose other than providing the Service to the institution that provided it.

e. Aggregated and de-identified data. We may create aggregated and de-identified data from use of the Service to operate, secure, benchmark, and improve the Service and to publish norms and research. This data will not identify any individual, Institutional Customer, or Authorized User, and we will not attempt to re-identify it. Institutional Customers may opt out of inclusion in published norms by written notice.

f. Research. Answerr conducts and publishes research on AI capability measurement. Research using identifiable Customer Data will be conducted only under a separate written research agreement with the institution and, where required, with institutional review board approval and participant consent. De-identified research use is governed by subsection (e).

g. Data export and deletion. On request during the term, or within thirty (30) days after termination, an Institutional Customer may export Customer Data in a machine-readable format. We will delete Customer Data within ninety (90) days after termination except for backups, which are deleted on our ordinary cycle, and records we are required to retain by law. Credential issuance records are retained as long as necessary to support verification, unless the holder requests deletion.

h. Security. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit and at rest, role-based access controls, documented internal security policies, and continuous control monitoring. Answerr maintains a SOC 2 Type II report, examined by an independent CPA firm against the Trust Services Criteria for Security, Confidentiality, and Availability. Consistent with the report’s restricted-use terms, it is available to Institutional Customers and prospective customers on request under a non-disclosure agreement. Our compliance posture, control inventory, and security documentation are published in our Trust Center at https://trust.inc/org_6908e3c1fe011d5b10bca425. We will notify affected Institutional Customers of a security incident affecting their Customer Data without undue delay, in accordance with applicable law and the notification timelines in the applicable Data Processing Addendum or Order Form.

i. Privacy Policy. Our Privacy Policy describes our practices in full and is incorporated by reference.

11. Intellectual Property

a. Answerr property. Answerr owns the Platform, the AIQ assessment methodology and implementation, Assessment Content, item banks, scoring pipelines, calibration constants, proprietary signal definitions, the Governance Dashboard, and all documentation, together with all associated intellectual property rights. No rights are granted except the limited license in these Terms.

b. License to you. Subject to payment and compliance, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal purposes during the term.

c. The SLPT standard. The public tier of the SLPT specification and schema is published as an open standard under the Apache License 2.0 and is archived with a persistent DOI. Anyone may use, implement, and extend the published specification under that license. The Apache 2.0 license covers the published specification only. It does not grant rights to Answerr’s implementation, private signal definitions, calibration data, item banks, or the AIQ scoring pipeline, all of which remain proprietary and are licensed only under these Terms.

d. Trademarks. Answerr™, AIQ™, and associated logos are marks of Answer Labs Inc. You may not use them without prior written permission, except that a Credential holder may accurately state that they hold an AIQ™ Credential and display the badge we issue for that purpose, without alteration.

e. Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without obligation to you.

f. Copyright complaints. Send DMCA notices to support@answerr.ai with “DMCA” in the subject line, or by mail to our address in Section 20, addressed to the Copyright Agent.

12. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Service with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors bound by comparable obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or rightfully received from a third party. Compelled disclosure is permitted with prompt notice where legally allowed. Assessment Content is Answerr Confidential Information regardless of marking.

13. Warranties and Disclaimers

a. Mutual. Each party warrants it has the authority to enter these Terms.

b. Our limited warranty. We warrant that the Service will perform materially as described in our then-current documentation. Your exclusive remedy for breach of this warranty is our correction of the non-conformity or, if we cannot correct it within a reasonable period, termination and a pro-rata refund of prepaid fees for the affected period.

c. Disclaimer.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUTS, ASSESSMENT RESULTS, OR CREDENTIALS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR DECISION.

14. Limitation of Liability

a. Exclusion.

NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

b. Cap.

EXCEPT AS STATED IN SUBSECTION (c), EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES PAID OR PAYABLE BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

c. Exceptions. The cap and exclusion in subsections (a) and (b) do not apply to: a party’s indemnification obligations; breach of confidentiality; your breach of Section 5 or Section 6; your payment obligations; or either party’s gross negligence, willful misconduct, or fraud.

d. Basis of the bargain. These limitations are an essential basis of the bargain and apply even if a limited remedy fails of its essential purpose.

15. Indemnification

a. By Answerr. We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes a U.S. patent, copyright, or trade secret, and will pay damages finally awarded or amounts we agree in settlement. This does not cover claims arising from Customer Data, Inputs, combinations with non-Answerr products, or modifications not made by us.

b. By you. You will defend us against any third-party claim arising from your Customer Data, your breach of Section 5 or Section 6, your use of AIQ Credentials or Assessment Results in violation of Section 8, or your violation of law. This subsection does not apply to any Institutional Customer that is a public institution prohibited by law from providing indemnities; as to such customers, each party’s liability is governed by applicable law.

c. Process. The indemnified party must give prompt notice, tender sole control of the defense, and provide reasonable cooperation.

16. Term, Suspension, and Termination

a. Term. Institutional Customer terms are set out in the Order Form. Individual User terms continue until cancelled.

b. Termination for cause. Either party may terminate for material breach not cured within thirty (30) days of written notice.

c. Suspension. We may suspend access immediately for non-payment beyond thirty (30) days, for a security or legal risk, or for a threat to assessment integrity. We will restore access promptly once the cause is resolved.

d. Effect. On termination, access ends, outstanding fees become due, and Section 10(g) governs data. Sections 4 (accrued fees), 8(b), 11, 12, 13(c), 14, 15, 17, and 18 survive.

e. Credentials survive termination. Termination of an institution’s subscription does not revoke AIQ Credentials validly issued to individuals. We will continue to host verification for those Credentials for at least three (3) years after termination.

17. Disputes

a. Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

b. Informal resolution first. Before filing any claim, you agree to contact support@answerr.ai with “Legal” in the subject line and attempt good-faith resolution for thirty (30) days.

c. Arbitration — Individual Users only. Any dispute between Answerr and an Individual User that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Answerr waive any right to a jury trial and to participate in a class or representative action. You may opt out of this subsection by emailing support@answerr.ai within thirty (30) days of first accepting these Terms; opting out does not affect any other provision. Either party may bring an individual claim in small claims court.

d. Institutional Customers and public institutions. Subsection (c) does not apply to Institutional Customers or their Authorized Users acting in that capacity. Disputes with Institutional Customers will be brought in the state or federal courts located in Delaware, and both parties consent to that jurisdiction. Where an Institutional Customer is a public institution whose governing law requires a different venue, governing law, or dispute resolution process, that requirement controls to the extent legally mandated.

18. General

a. Compliance and export. Each party will comply with applicable law, including U.S. export control and sanctions laws and anti-bribery laws. You represent that you are not located in, or ordinarily resident in, a jurisdiction subject to comprehensive U.S. sanctions, and are not on any U.S. restricted-party list.

b. Accessibility. We design the Service with the goal of conforming to WCAG 2.1 Level AA. Report accessibility barriers to support@answerr.ai with “Accessibility” in the subject line; we will acknowledge within ten (10) business days and work with you on a remediation path. Current accessibility documentation is available on request.

c. Publicity. Neither party will use the other’s name or logo in marketing without prior written consent, except that Answerr may identify an Institutional Customer by name and logo in a customer list where the Order Form permits.

d. Subprocessors. We use subprocessors to provide the Service, in the following categories: cloud hosting and infrastructure; AI Model Providers; payment processing; email and communications; analytics, logging, and error monitoring; and customer support tooling. A current list naming each subprocessor is maintained in our Trust Center at https://trust.inc/org_6908e3c1fe011d5b10bca425 and is available on request. We remain responsible for their performance. We will give at least thirty (30) days’ notice before adding a subprocessor that processes Customer Data, and Institutional Customers may object on reasonable data-protection grounds.

e. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. This does not excuse payment obligations.

f. Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all assets, on notice.

g. Notices. To Answerr: support@answerr.ai with “Legal” in the subject line, and 131 Continental Drive, Suite 305, Newark, DE 19713. To you: the email address on your account or in your Order Form.

h. Severability and waiver. If a provision is unenforceable, it is modified to the minimum extent necessary and the remainder stays in effect. Failure to enforce is not a waiver.

i. No third-party beneficiaries. Except as stated in Section 16(e), these Terms create no third-party rights.

j. Independent contractors. The parties are independent contractors. Nothing creates a partnership, agency, or joint venture.

k. Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Addendum, and any Order Form, are the entire agreement and supersede all prior agreements on this subject, including the Terms of Service dated May 8, 2025.

19. Changes to These Terms

We may update these Terms. For material changes, we will give at least thirty (30) days’ notice by email or in-product notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept, stop using the Service and, if you are a paying customer, contact us for a pro-rata refund of the unused prepaid term. For Institutional Customers with a signed agreement, changes to these Terms do not modify that agreement’s negotiated provisions during its term.

20. Contact

Answer Labs Inc. (Answerr™), 131 Continental Drive, Suite 305, Newark, DE 19713, New Castle County, Delaware, USA.

All correspondence: support@answerr.ai

To help us route your message and meet our response deadlines, please use one of these subject lines where it applies:

Formal legal notices may also be sent to the postal address above.